Privacy Policy

PRIVACY POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

Hero Magnet LLC (“Hero Magnet,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information when you interact with Hero Magnet, including through:

HeroMagnet.com;

websites, landing pages, forms, and digital properties operated by us;

artificial intelligence (“AI”) voice agents and receptionists;

inbound and outbound telephone calls;

SMS/text messaging;

email communications;

WhatsApp and social-media messaging;

website chatbots;

appointment-setting systems;

customer relationship management (“CRM”) systems;

lead-generation and lead-reactivation services;

AI-powered sales and marketing systems;

advertising and analytics technologies;

client-facing systems that we operate or configure; and

other products and services we provide.

This Privacy Policy also describes the choices and privacy rights that may be available to you under applicable privacy laws.

1. WHO WE ARE

Hero Magnet LLC is a California-based AI automation, marketing, and technology agency.

We provide services such as AI voice agents, AI receptionists, inbound and outbound AI calling, AI appointment setting, SMS and email automation, WhatsApp and social-media automation, website chatbots and forms, lead generation, lead reactivation, CRM implementation and management, marketing automation, website development and hosting, local SEO, Google Business Profile services, review automation, reputation management, paid advertising, AI-powered lead qualification and scoring, AI-generated content, and AI-generated voice solutions.

Our clients may include businesses in industries such as HVAC, real estate, contracting, plumbing, roofing, construction, electrical services, and similar industries.

For privacy questions or requests, contact us using the information in the “Contact Us” section below.

2. SCOPE AND OUR ROLE

Our privacy role depends on the circumstances.

When Hero Magnet acts as a controller or business

We generally determine the purposes and means of processing when we process information relating to:

visitors to HeroMagnet.com;

people who contact Hero Magnet directly;

Hero Magnet prospects and leads;

our business clients;

people who subscribe to our marketing;

our own advertising campaigns; and

individuals whose information we lawfully obtain for our own business-development activities.

In these situations, Hero Magnet may be considered a “controller,” “business,” or similar entity under applicable privacy laws.

When Hero Magnet acts for a client

Clients may use Hero Magnet to operate AI agents, CRM systems, chatbots, telephone systems, marketing automations, forms, appointment-setting systems, and related technology for their customers and prospects.

When we process personal information solely according to a client's instructions, the client generally determines why and how that information is processed. Hero Magnet may therefore act as a “processor,” “service provider,” or “contractor.”

If you are interacting with one of our client's businesses, that client's privacy policy may primarily govern the processing of your information. Requests concerning information controlled by that client may need to be directed to the client.

We may assist clients in responding to privacy requests as required by our agreements and applicable law.

3. INFORMATION WE COLLECT

Depending on how you interact with us or our clients, we may collect the following categories of information.

Contact and identity information

This may include:

name;

email address;

telephone number;

mailing or business address;

company name;

job title;

website address; and

other identifying or contact information.

Account and business information

This may include:

account information;

usernames;

login or authentication information;

business information;

CRM information;

customer or lead status;

services purchased;

preferences; and

records relating to our business relationship.

Communications

We may process communications including:

emails;

SMS/text messages;

WhatsApp messages;

Facebook or Instagram messages;

chatbot conversations;

contact-form submissions;

customer-support conversations;

CRM notes;

telephone conversations;

voicemails;

call recordings; and

call transcripts.

Appointment information

We may collect information concerning:

requested appointments;

appointment dates and times;

scheduling preferences;

calendar information;

appointment status;

cancellations and rescheduling; and

related communications.

Uploaded content

You or our clients may provide:

documents;

photographs;

videos;

audio files;

spreadsheets;

customer lists;

CRM exports; and

other files or content.

Transaction and payment information

We may process:

billing name;

billing address;

transaction history;

subscription information;

invoices;

payment status; and

limited payment-related information.

Full payment-card details are generally processed by third-party payment processors rather than stored directly by Hero Magnet.

Marketing information

We may collect information about:

marketing preferences;

campaign interactions;

advertisements viewed or clicked;

email opens and clicks;

lead sources;

forms submitted;

marketing attribution;

promotional responses; and

opt-in and opt-out records.

Internet and device information

When you interact with our websites, forms, messages, advertisements, or systems, information may be collected automatically, including:

IP address;

browser type;

device type;

operating system;

device identifiers;

advertising identifiers;

approximate location;

referring URLs;

pages viewed;

links clicked;

dates and times of interactions;

session information;

form activity;

website navigation;

conversion information;

cookie identifiers; and

similar technical information.

Analytics and interaction information

Depending on the tools enabled on our websites, we may collect or receive:

website analytics;

heatmap information;

session-replay information;

advertising attribution;

conversion events;

campaign performance data; and

other information concerning how visitors interact with our services.

Audio, visual, and similar information

Our services may process:

telephone recordings;

voicemail recordings;

voice samples;

video;

photographs;

AI-generated audio;

AI-generated video; and

transcripts or analyses derived from this information.

Professional information

For business contacts, we may collect:

employer;

occupation;

professional role;

business contact details;

industry;

business interests; and

other professional information.

Inferences and AI-generated information

AI and analytics systems may generate inferences or classifications concerning matters such as:

likely customer intent;

lead quality;

interest level;

purchasing intent;

conversation sentiment;

objections;

communication preferences;

appointment readiness;

customer satisfaction;

sales opportunity;

engagement level; and

recommended follow-up actions.

These assessments are primarily used for marketing, sales, customer service, and workflow purposes.

We do not intend to use AI lead scoring to make solely automated decisions concerning credit, lending, housing eligibility, employment, insurance, healthcare eligibility, or other decisions that produce legal or similarly significant effects.

4. INFORMATION PROVIDED BY OUR CLIENTS

Our business clients may provide us with customer, prospect, and lead information so that we can perform services on their behalf.

Client-provided information may include:

names;

telephone numbers;

email addresses;

postal addresses;

customer records;

lead source information;

CRM notes;

purchase history;

appointment history;

call recordings;

transcripts;

SMS history;

email history;

website activity;

sales information; and

other information contained in the client's systems.

When we process this information as a service provider or processor, we generally process it according to our client's instructions and our agreement with the client.

5. INFORMATION FROM THIRD PARTIES

We may obtain information from third parties, including:

our clients;

lead-generation providers;

advertising platforms;

referral partners;

marketing partners;

social networks;

publicly accessible sources;

directories;

business websites;

data providers;

CRM integrations;

analytics providers; and

other lawful sources.

We may combine this information with information obtained directly from you.

Where applicable law requires us to provide additional notice when personal information is obtained indirectly, we will provide that notice within the required period or at the time of our first communication.

6. SENSITIVE PERSONAL INFORMATION

Depending on the services being provided and the information submitted by users or clients, our systems may process information considered sensitive under applicable privacy laws.

This can include:

account credentials;

financial information;

precise geolocation;

contents of private communications;

information concerning health that appears in conversations or submitted materials;

biometric information;

voiceprints used for identification;

authentication information; and

other sensitive information voluntarily submitted through free-form communications or files.

We ask users not to provide highly sensitive personal information unless it is necessary for a legitimate purpose and appropriate for the service being provided.

Where applicable law requires consent or another special legal basis before processing sensitive information, we will seek the required authorization.

7. BIOMETRIC INFORMATION AND VOICEPRINTS

Certain Hero Magnet or client systems may include biometric functionality, such as voice recognition or voiceprints used to recognize or authenticate an individual.

Ordinary audio recording, speech-to-text transcription, or AI analysis of a conversation does not necessarily constitute biometric identification. Where we intentionally create or use a biometric identifier for identification purposes, additional requirements may apply.

Where required by applicable law, we will:

provide a separate biometric-data notice;

explain the purpose of the biometric collection;

disclose the expected retention period;

obtain legally required consent before collecting or enrolling biometric identifiers;

restrict disclosure of biometric information;

protect biometric information using reasonable safeguards; and

delete or destroy biometric identifiers according to applicable retention requirements.

Hero Magnet does not sell biometric identifiers for monetary consideration.

Biometric information will not be used for unrelated general-purpose AI training unless the use has been separately disclosed, is legally permitted, and any consent required by applicable law has been obtained.

8. AI VOICE AGENTS, TELEPHONE CALLS, AND RECORDINGS

Hero Magnet provides and operates AI-powered voice technologies.

Depending on the service, you may communicate with an automated or AI-generated voice rather than a human representative.

AI agents may operate for Hero Magnet or on behalf of one of our business clients and may identify themselves using Hero Magnet's name, the client's business name, or both, depending on the context.

AI disclosure

Where required by law or appropriate to the interaction, callers will be informed that they are interacting with an automated or AI-powered system.

Call recordings and transcripts

Telephone calls may be:

recorded;

monitored;

transcribed;

summarized;

analyzed by AI;

reviewed by authorized personnel; and

associated with a CRM record.

We provide notice of call recording or transcription where required by applicable law.

Where affirmative consent is legally required before recording a confidential communication, we will obtain the required consent.

AI analysis

AI systems may analyze conversations for purposes such as:

determining intent;

identifying questions or objections;

measuring sentiment;

evaluating lead quality;

determining appointment readiness;

improving responses;

assisting sales or support personnel;

quality assurance;

training;

fraud and abuse detection; and

improving our services.

AI-generated and cloned voices

Our systems may use synthetic or AI-generated voices.

Where a voice is based on or designed to replicate an identifiable person's voice, we require appropriate authorization or other lawful authority to use that voice and will comply with applicable disclosure and consent requirements.

9. CHATBOTS AND AUTOMATED MESSAGING

Our websites and client systems may use AI chatbots and automated messaging tools.

Chatbot and automated conversations may collect and process:

questions;

contact information;

appointment requests;

property information;

service needs;

financial information voluntarily provided;

health-related information voluntarily provided;

business information;

conversation history; and

other free-form information submitted by the user.

Chatbot conversations may be stored and may be reviewed by authorized personnel for customer service, quality assurance, safety, training, analytics, and system improvement.

Users should avoid submitting information that is unnecessary for the purpose of the conversation.

10. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

provide our services;

configure and operate AI agents;

operate AI receptionists;

respond to inquiries;

communicate with prospects and customers;

send requested information;

schedule appointments;

manage CRM records;

qualify and score leads;

provide customer support;

operate websites and forms;

create and manage advertising campaigns;

generate leads;

reactivate previous leads;

send marketing communications where permitted;

personalize communications;

provide SMS, email, telephone, WhatsApp, and social-media automation;

create AI-generated content;

generate AI responses;

generate or process AI voice;

process payments;

manage subscriptions;

administer contracts;

authenticate users;

detect abuse, fraud, or security threats;

maintain and improve our systems;

analyze service performance;

conduct analytics;

measure advertising performance;

perform attribution;

conduct research and development;

train, evaluate, test, and fine-tune AI systems as described below;

maintain legal and regulatory compliance;

establish, exercise, or defend legal claims; and

otherwise operate our business.

11. AI TRAINING, FINE-TUNING, AND MODEL IMPROVEMENT

Because Hero Magnet provides AI-powered services, certain information may be used to develop, evaluate, improve, train, or fine-tune artificial intelligence and machine-learning systems.

Subject to applicable law, contractual restrictions, required consent, and the context in which the information was collected, this may include:

conversations with AI agents;

call recordings;

transcripts;

chatbot conversations;

SMS conversations;

email communications;

user prompts;

responses generated by AI;

feedback;

lead outcomes;

interaction data;

uploaded content; and

related metadata.

Information may be used to:

evaluate model performance;

improve conversational quality;

improve speech recognition;

improve lead qualification;

test prompts and workflows;

develop internal models;

fine-tune models;

evaluate safety and accuracy;

improve automation systems; and

improve Hero Magnet's services.

Third-party AI providers

Personal information may also be transmitted to third-party AI providers that process information to provide AI functionality.

Depending on the provider, service plan, settings, contractual terms, and applicable law, a provider may use submitted information to operate, secure, evaluate, improve, develop, or train its technologies, including potentially general-purpose AI models.

Where applicable law or our contractual obligations prohibit such use, we will restrict it accordingly or use settings and services designed to prevent the prohibited use.

Where consent is legally required for a particular training or model-development use, we will obtain consent before relying on that processing.

Client-controlled information

When Hero Magnet processes information solely as a client's processor or service provider, we will not use that information for an unrelated independent purpose—including Hero Magnet's own marketing or unrelated AI training—unless:

our agreement with the client permits the use;

Hero Magnet has an independent lawful basis for the use;

required privacy notice has been provided; and

any legally required consent or opt-out rights have been honored.

De-identified and aggregated information

We may create aggregated, statistical, or de-identified information and use it for analytics, research, benchmarking, product development, security, and service improvement.

Where information is treated as de-identified under applicable law, we will take reasonable measures intended to maintain it in de-identified form and will not attempt to re-identify it except where legally permitted.

12. OUR LEGAL BASES FOR PROCESSING

Where the GDPR, UK GDPR, or another law requiring a legal basis applies, our legal bases may include:

Contract

We may process information when necessary to:

enter into a contract;

provide requested services;

manage our relationship with a client;

process payments; or

perform contractual obligations.

Consent

We may rely on consent for activities such as:

certain marketing communications;

non-essential cookies;

certain advertising technologies;

call recording where consent is required;

certain automated telephone communications;

biometric processing;

certain AI-training activities;

processing certain sensitive personal information; and

other activities where applicable law requires consent.

Where processing is based on consent, you may withdraw consent as permitted by law.

Legitimate interests

Where permitted, we may process information based on legitimate business interests such as:

operating and improving our business;

responding to inquiries;

business-to-business marketing;

maintaining customer relationships;

preventing fraud;

maintaining security;

conducting analytics;

improving AI systems;

measuring service performance; and

protecting our rights.

Where required, we assess whether those interests are overridden by the rights and interests of affected individuals.

Legal obligations

We may process information when necessary to comply with:

tax requirements;

accounting requirements;

court orders;

lawful governmental requests;

recordkeeping obligations; and

other applicable laws.

13. MARKETING COMMUNICATIONS

We may communicate through:

email;

SMS/text messaging;

telephone;

AI-generated or artificial voice;

WhatsApp;

Facebook;

Instagram; and

other communication channels.

We will seek consent before sending communications where applicable law requires it.

Consent to receive marketing communications is not a condition of purchasing goods or services where applicable law prohibits such a condition.

You may opt out of marketing communications at any time.

For promotional email, use the unsubscribe link contained in the message.

For applicable SMS communications, you may reply STOP or use another opt-out mechanism provided in the message.

For telephone marketing, you may tell the caller or AI agent that you do not wish to receive further marketing calls.

We may retain limited suppression-list information after an opt-out so that we can honor your preference.

Transactional, administrative, security, or service-related communications may continue where necessary even after you opt out of promotional marketing.

14. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES

Hero Magnet and third parties may use:

cookies;

pixels;

tags;

web beacons;

SDKs;

local storage;

tracking URLs;

analytics technologies;

session-replay technologies;

heatmaps; and

similar technologies.

These technologies may be used for:

website functionality;

security;

remembering preferences;

analytics;

measuring traffic;

advertising;

attribution;

conversion measurement;

retargeting;

audience creation; and

personalization.

Advertising and analytics

Third-party advertising and analytics providers may collect information about your activities on our website and, depending on their technology, across other websites or services.

These providers may include platforms operated by companies such as Google, Meta, TikTok, LinkedIn, Microsoft, and similar advertising or analytics providers.

Cookie controls

Where required by applicable law, non-essential cookies and similar technologies will be activated only after required consent has been obtained.

You may also control cookies using browser settings and available cookie-preference tools.

Blocking cookies may affect certain website functions.

15. DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Some browsers transmit a legacy “Do Not Track” or “DNT” signal.

Because there is no universally adopted standard governing how websites must respond to legacy DNT signals, our systems may not respond to every DNT signal.

This is different from legally recognized opt-out preference signals.

Where applicable privacy law requires us to recognize an opt-out preference signal such as Global Privacy Control (GPC), we will treat a valid signal as a request to opt out of the sale or sharing of personal information associated with that browser or device, as required by law.

16. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to companies that help us provide our services.

These may include:

CRM and automation platforms

Including HighLevel, LeadConnector, and similar CRM, workflow, automation, hosting, communication, and marketing platforms.

AI providers

Including providers such as:

OpenAI;

Anthropic;

Google Gemini;

HighLevel AI;

ElevenLabs;

Retell AI;

Vapi;

Bland AI;

Synthflow; and

other AI, speech, transcription, machine-learning, or model providers.

Not every provider is necessarily involved in every interaction.

Telecommunications providers

Including Twilio, LeadConnector or LC Phone, telecommunications carriers, SMS providers, telephone providers, and similar communications companies.

Social-media and messaging providers

Including Meta/Facebook, Instagram, WhatsApp, LinkedIn, TikTok, and similar platforms.

Advertising and analytics providers

Including Google Analytics, Google Ads, Google Tag Manager, Meta advertising technologies, TikTok advertising technologies, LinkedIn advertising technologies, Microsoft Clarity, Hotjar, and similar services.

Payment processors

Including HighLevel Payments, Stripe, PayPal, Square, banks, payment processors, and financial-service providers.

Payment processors generally process full payment credentials directly.

Scheduling and communications providers

Including Calendly, Google Calendar, Zoom, and similar platforms.

Cloud and infrastructure providers

Including:

Amazon Web Services;

Google Cloud;

Microsoft Azure;

Cloudflare; and

other hosting, security, storage, database, or infrastructure providers.

Integration and automation providers

Including:

Zapier;

Make;

n8n; and

similar integration services.

Contractors and professional advisers

We may provide appropriate information to:

contractors;

consultants;

accountants;

attorneys;

auditors;

insurers;

security professionals; and

other professional advisers.

Business transactions

Information may be disclosed in connection with:

financing;

investment;

acquisition;

merger;

reorganization;

sale of assets;

bankruptcy; or

similar corporate transactions.

Legal and safety purposes

We may disclose information where reasonably necessary to:

comply with law;

respond to lawful legal process;

enforce our agreements;

investigate suspected fraud or abuse;

protect our systems;

protect individuals from harm; or

establish or defend legal claims.

17. SALE AND SHARING OF PERSONAL INFORMATION

Hero Magnet does not sell personal information to data brokers for monetary consideration as part of our ordinary business model.

However, privacy laws such as the California Consumer Privacy Act may define “sale” or “sharing” more broadly than an exchange of information for money.

For example, our use of advertising cookies, pixels, Custom Audiences, retargeting, or cross-context behavioral advertising may constitute “sharing” under California law.

Categories that could be shared for these purposes include:

identifiers;

device identifiers;

internet or electronic activity;

approximate geolocation;

advertising information;

commercial information; and

inferences concerning interests.

Where applicable law provides a right to opt out, you may exercise that right through our privacy-choice mechanism or by contacting us.

We do not knowingly sell or share personal information relating to individuals under 16 without legally required authorization.

18. CLIENT INFORMATION AND HERO MAGNET'S OWN MARKETING

Information received from a client for the purpose of providing services to that client will ordinarily be used for those contracted services.

Hero Magnet will not automatically treat a client's customer database as Hero Magnet's own marketing database.

If Hero Magnet wishes to use an individual's information obtained through a client for Hero Magnet's independent marketing purposes, we will do so only where the use is permitted by applicable law, consistent with our contractual commitments, supported by an appropriate legal basis, and accompanied by any required privacy notice, consent, or opt-out opportunity.

Information provided by one client will not be used to provide another client's marketing or advertising services in a manner prohibited by applicable law or our contractual commitments.

19. DATA RETENTION

We retain personal information only for as long as reasonably necessary and proportionate to accomplish the purposes for which it was collected, satisfy contractual requirements, comply with law, resolve disputes, maintain security, and enforce agreements.

Unless a different period is required by a client contract, law, consent, or operational need, our intended retention guidelines are generally:

Website inquiries and prospective leads: generally up to 24 months after the last meaningful interaction, unless an ongoing relationship or valid marketing basis exists.

Hero Magnet CRM records: generally for the duration of the active relationship and up to 3 years afterward where reasonably necessary for business, support, dispute, or compliance purposes.

Client-controlled CRM information: generally for the duration of our services and then deleted, returned, or de-identified according to the client's instructions and applicable contract, typically within 90 days after termination unless a longer period is required.

Call recordings: generally up to 12 months, unless a longer period is reasonably necessary for an active client service, training project, quality assurance, dispute, consented purpose, or legal requirement.

Call transcripts and chatbot conversations: generally up to 24 months, subject to client instructions and legitimate operational or training needs.

SMS and email communications: generally up to 3 years after the relevant relationship or communication, unless needed longer for a legitimate business or legal purpose.

Uploaded documents and media: generally for the duration necessary to provide the requested service and up to 90 days after the associated service ends, unless otherwise agreed.

Analytics and online identifiers: according to the configuration and retention limits of the applicable analytics or advertising provider, generally not longer than reasonably necessary for analytics and advertising purposes.

Billing, tax, transaction, and contract records: generally up to 7 years or another period required by applicable tax, accounting, or legal requirements.

Marketing opt-out records: may be retained for as long as reasonably necessary to ensure that an opt-out request continues to be honored.

AI training and fine-tuning data: retained only while reasonably necessary for the applicable development, evaluation, training, or model-management purpose and subject to applicable consent, contractual restrictions, deletion rights, and legal requirements.

We may retain information longer where necessary for legal claims, fraud prevention, security investigations, regulatory requirements, litigation holds, or other lawful purposes.

De-identified or aggregated information may be retained for longer periods where permitted by law.

20. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the system and provider, safeguards may include:

HTTPS/TLS encryption in transit;

encryption at rest where available;

multi-factor authentication;

access controls;

password protections;

restrictions on employee and contractor access;

role-based permissions;

logging and monitoring;

backups;

confidentiality obligations;

vendor security controls; and

incident-response procedures.

No transmission method or storage system can be guaranteed to be completely secure.

If we discover a security incident involving personal information, we will investigate and provide notifications where required by applicable law.

21. INTERNATIONAL DATA TRANSFERS

Hero Magnet is based in the United States and may work with customers, clients, service providers, and individuals worldwide.

Personal information may therefore be transferred to, stored in, or processed in the United States or other countries that may have data-protection laws different from those in your country.

Where applicable law requires safeguards for international transfers, we may use mechanisms such as:

adequacy decisions;

the European Commission's Standard Contractual Clauses;

the UK International Data Transfer Agreement or UK Addendum;

contractual safeguards;

legally recognized certification mechanisms; or

another valid transfer mechanism.

We also take into account appropriate technical and organizational safeguards where required.

22. PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have rights concerning your personal information.

These may include the right to:

know whether we process your information;

access personal information;

obtain a copy of personal information;

correct inaccurate information;

request deletion;

request portability;

restrict certain processing;

object to processing;

withdraw consent;

opt out of direct marketing;

opt out of targeted advertising;

opt out of the sale or sharing of personal information;

limit certain uses of sensitive personal information;

opt out of certain profiling or automated decision-making;

appeal certain decisions concerning a privacy request; and

lodge a complaint with an appropriate privacy regulator.

These rights are subject to applicable legal limitations and exceptions.

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

23. CALIFORNIA PRIVACY NOTICE

This section provides additional information for California residents.

It is intended to provide CCPA-style transparency regardless of whether Hero Magnet currently meets every statutory threshold for classification as a “business” under the California Consumer Privacy Act.

Where a particular CCPA obligation applies only to covered businesses, the corresponding right or obligation applies to Hero Magnet to the extent required by law.

Categories of information

During the preceding 12 months, or as our operations require going forward, we may collect the following California categories:

CategoryExamplesTypical PurposesIdentifiersName, phone, email, IP address, account identifiersServices, CRM, communication, marketingCustomer-record informationContact, billing and account informationService administration, billingCommercial informationTransactions, services, customer or lead historyCRM, analytics, marketingInternet/electronic activityBrowsing, clicks, device and interaction informationAnalytics, security, advertisingGeolocation informationApproximate IP-based location and, where provided, more precise locationService delivery, analyticsAudio/visual informationCalls, recordings, transcripts, photos, videoAI services, support, training, qualityProfessional informationBusiness, employer, job title, industryB2B services and marketingInferencesIntent, interests, sentiment, lead scoreAI qualification, marketing, service improvementSensitive personal informationAccount credentials, certain communications, financial information, precise geolocation, health information where submitted, biometric identifiers where enabledAuthentication, service provision, AI features, security

Sources

We may receive these categories from:

consumers;

business clients;

websites and forms;

advertising platforms;

lead providers;

public sources;

referral sources;

CRM integrations;

communications;

service providers; and

automatically collected technologies.

Disclosures for business purposes

We may disclose applicable categories to:

cloud and hosting providers;

CRM providers;

AI providers;

telecommunications providers;

analytics providers;

advertising platforms;

payment processors;

automation providers;

contractors; and

professional advisers.

Sale or sharing

We do not ordinarily sell personal information for money.

We may share identifiers, internet activity, approximate geolocation, commercial information, and inferences with advertising platforms for cross-context behavioral advertising, retargeting, or related advertising purposes.

California residents may exercise an applicable right to opt out through the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” mechanism provided on our website or by contacting us.

We also honor legally recognized opt-out preference signals such as GPC when required.

Sensitive personal information

Where the CCPA gives you the right to limit our use or disclosure of sensitive personal information, you may submit a request through our privacy-choice mechanism or contact us.

Requests

Depending on applicable law, California residents may request:

access/knowledge;

correction;

deletion;

portability;

opt-out of sale or sharing; and

limitation of qualifying sensitive-personal-information processing.

We may verify requests using information already associated with the individual.

24. EEA, UK, AND SWITZERLAND

If you are located in the European Economic Area, United Kingdom, or Switzerland and applicable data-protection law applies, you may have rights to:

access your personal information;

correct inaccurate information;

request erasure;

restrict processing;

object to processing;

receive portable data;

withdraw consent; and

complain to your applicable supervisory authority.

Direct marketing

You have the right to object to processing of your personal information for direct-marketing purposes.

If you validly object, we will stop processing your information for that direct-marketing purpose as required by applicable law.

Information obtained from third parties

Where we obtain personal information about you from a third party rather than directly from you, we will provide the information required by applicable law within the applicable time period, subject to lawful exceptions.

Automated decision-making

Hero Magnet may use AI to qualify, prioritize, categorize, score, or make recommendations concerning leads.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects concerning matters such as employment, credit, insurance, housing eligibility, lending eligibility, or healthcare.

If our practices change, we will provide any additional notices, safeguards, human-review mechanisms, and rights required by applicable law.

Supervisory authority

Individuals covered by GDPR or UK GDPR may lodge a complaint with the data-protection authority responsible for their jurisdiction.

We encourage you to contact us first so that we can attempt to address your concerns.

European or UK representative

Hero Magnet is established in the United States.

If Article 27 of the GDPR, the UK GDPR, or another applicable law requires Hero Magnet to appoint a local representative, we will appoint the required representative and make that representative's contact information available as required by law.

25. THIRD-PARTY WEBSITES AND SERVICES

Our websites and communications may link to websites, social-media services, payment services, calendars, or other platforms operated by third parties.

Those organizations control their own privacy practices.

We encourage you to review their privacy policies before providing information to them.

26. CHILDREN'S PRIVACY

Hero Magnet's services are intended for businesses and adults age 18 and older.

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.

If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

27. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

our technology;

our AI systems;

vendors;

business practices;

services;

legal requirements; or

privacy practices.

When we update the policy, we will revise the “Last Updated” date above.

Where required by law, we will provide additional notice of material changes, such as through our website, email, or another appropriate method.

We will not apply materially different uses of previously collected personal information retroactively where doing so would violate applicable law.

28. CONTACT US

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or Hero Magnet's handling of personal information, contact:

Hero Magnet LLC
California, United States
Website: HeroMagnet.com
Privacy Email: [email protected]
Phone: 949-829-3289

You may also contact us through the contact form available on HeroMagnet.com.

If your request concerns personal information that Hero Magnet processes solely on behalf of one of our clients, we may direct your request to that client or assist the client in responding.